ClubHub: guides for Queensland croquet clubs

Working bee, open day, social afternoon or tournament: what the guidance covers before the day, and which insurance applies.

A guest hurt through the club's fault comes under Public Liability. A member hurt in play comes under Personal Accident cover.

After an incident, the insurance summary says to contact V-Insurance (1300 172 321) and not to admit liability.

Tea, coffee and plain cakes need no food licence. Small raffles need no licence. Selling alcohol needs a permit.

This guide is for committees running a working bee, open day, social afternoon or club championship. Come & Try days have their own guide, How Come & Try works.

How clubs do it

Put it on the calendar early, and know roughly who is coming.
Think through what could go wrong. A working bee with ladders carries different risks from an afternoon tea.
Tell the people who need to know: the committee; V-Insurance if the event is out of the ordinary; the council if outdoor space is used differently.
One person in charge on the day. Money goes through the club's normal process.
If something happens, write down who was there, what happened and what was done, and ring V-Insurance.

If someone is hurt

V-Insurance's Clubs Summary of Cover 2025/2026 says Public Liability responds when the club "is held liable for a negligent act". The V-Insurance FAQ says Personal Accident covers members' own injuries in play.

The summary says: "do not admit liability under any circumstances. Contact V-Insurance Group immediately to notify any incidents." The 24-hour number is 1300 172 321. What to have ready for the call is in What your insurance covers. It also says a club "may need additional insurance" for some events. Volunteers' own legal protection is in Civil Liability Act: volunteer protection.

Food

The Queensland Government page Do I need a food business licence? says tea, coffee and cakes without cream or custard need no licence. A non-profit needs one only if it sells meals it prepares on 12 or more days a year. Sandwiches are not mentioned; the council can confirm.

Raffles and alcohol

Business Queensland says raffles need no licence up to $2,000 in ticket sales. Larger raffles are covered in Bendigo Community Bank raffles. To sell or supply alcohol at an event, a not-for-profit club can apply for a community liquor permit "at least 21 days before the event". BYO events where the club sells or supplies no alcohol need no permit.

Heat and ladders

The Queensland Government's heat page says people 65 and over may be more at risk, and advises "regular breaks, access to shade and drinking water". Its ladder page advises having "someone hold it at the base".

Where this comes from

V-Insurance, Clubs Summary of Cover 2025/2026: Public Liability, claims rule, additional insurance
V-Insurance, Individuals Summary of Cover 2025/2026
V-Insurance, Frequently Asked Questions: Personal Accident
Civil Liability Act 2003 (Qld), s.39
Queensland Government, Do I need a food business licence? (updated 26 Nov 2025)
Queensland Health, Food safety in non-profit organisations (May 2022)
Business Queensland (OLGR), Competitions, raffles, bingo and other charitable games: Charitable and Non-Profit Gaming Act 1999
Business Queensland (OLGR), Community liquor permits (updated 10 Jul 2026)
Business Queensland (OLGR), Liquor licence types
Queensland Government, People at risk of heat-related health problems (updated 4 Aug 2026)
Queensland Government, Ladder safety
How Come & Try works (Club Hub guide)
What your insurance covers (Club Hub guide): V-Insurance 24-hour number
Bendigo Community Bank raffles (Club Hub guide): larger raffles

Running a club event