The Feedback button beats an email

Jill Cole, president of Eildon Croquet Club, used the Feedback button on the Membership page to report two errors in her club's membership list. Both were fixed and confirmed the same day.

The first error was a member, Alan, who was listed under Merthyr Croquet Club instead of Eildon Croquet Club. The second was Christine A., who was showing as an active member when she should have been inactive.

Your club can ask for this itself. On the Membership page there is a button labelled "Deactivate". The change does not happen straight away. The screen says: "This goes to CAQ for approval. They stay active until it's approved." Reporting it with the Feedback button also works. As your club uses the system more, you will find it copes with human interaction much better than 'old software' could.

Where the button is

The button is labelled "Feedback". It is on every myCroquet page once you are logged in. On a wide screen it sits at the bottom right of the page. On a phone, a tablet or a narrow window, it is at the very bottom of the page, under the page content.

It is made for quick corrections and reports like these. It takes no special effort to use, just click and type.

When you send a message, myCroquet adds some details for you. Among other things, it saves your name and email from your login, the page you were on, and the time. This makes it a lot easier to know what needs to be looked at.

Compare that with an email that says "please fix Alan's club". The person who gets it must first work out who Alan is, which page is meant and who is asking. With the button, there is no guessing.

What makes a useful report

Jill Cole's reports were useful because they were specific. She gave a name, a member number where there was one, and a plain statement of the error. The fix could be made with no follow-up questions.

How to use it

1. Click Feedback.
2. Type what is wrong and what the fix should be.
3. Include a name and a member number where you have one.
4. Press Send.

Next time something on your club's myCroquet page looks wrong, use the Feedback button. It is the most direct way to get your message through.